Softphone: Option in The Current Telephony World |
Posted: November 23, 2017 |
The company and the world of the office have changed remarkably during the last years. The arrival of the computer and the smartphone has caused us to stop having certain elements on our work desk. The next gadget to disappear from our table will be the landline. While it is true that we still need to have a phone number for the office, the latest technologies and software called Softphone will make sure that we do not lose the phone number but that we lose the typical landline phone device. What is Softphone?Softphone is software that is installed on systems and computers to use as a landline. This allows you to gather and have two gadgets in one. The Softphone software only needs a computer (either a laptop, tablet or a desktop computer) with an Internet connection, a headset or speakers and a microphone. In addition, you need to have VoIP technology in your Internet connection. This is very important because if you do not have it, either the software will be blocked or add-ins will be added to our telephone bill that you will not like. Softphone is not the same as messaging applicationsSurely many of us use messaging applications for functions similar to those provided by Softphone or we use them to contact customers, something that reduces costs but does not meet all the advantages that Softphone software can provide to the company. While messaging applications allow us to communicate, it is true that you do not provide us with a phone number or allow us to make calls to mobile phones or landlines without having the application on that device. It also does not allow us to have an answering machine or to be able to change the device without changing the number, adding personal agendas, something that the Softphone does. More advantages of Softphone for our companyAmong the many advantages of the Softphone, another is the possibility of continuing to work while receiving phone calls. While with messaging applications it is impossible to make the call and another operation, with the Softphone software it is possible to be talking, to minimize the software, to work with another application and to continue talking with the phone call. The effect of globalization on communicationThe phenomenon of globalization has meant that more and more companies need communications between several countries and even have offices in several points around the world and communicate among them. This usually generates costs for the company that can be saved with this technology. When using the Internet connection, you do not need to pay the international telephone rates or keep an eye on the email to avoid these costs, thus increasing productivity. Savings and international presenceMore and more companies choose to have phones based on the Softphone, not only for the cost savings but also for the benefits that the worker has as being able to have the office anywhere. There are many companies that can offer these services although there are few that have a high presence in other countries and necessary complements to have a good service. Can you have Softphone in a company?Taking this into account, we can say that the best options for a company are the IP telephone VoIP services. You must know that these services have ideal complements for companies such as backup copies, a cloud switchboard to manage calls and even virtual desktops that make it unnecessary for you to have a powerful computer in each workstation.
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